Volunteering

“Volunteers make a difference in people’s lives.”

Volunteering is one of the most rewarding ways you can make a real difference to the lives of vulnerable people in our community.

  • One of the strengths of the Citizens Advice Bureau service is the diverse range of backgrounds our volunteers bring to their roles.
  • All our volunteers find their involvement with us rewarding, satisfying and challenging, and they all get something different from their volunteering.
  • 80% of CAB workers in Scotland are trained volunteers and we wouldn’t be able to provide our services to clients without them.

We are recruiting for Volunteer Advisers across the Region at our Bureaux in:

  • Annan
  • Castle Douglas
  • Dumfries
  • Stranraer

Interested in Volunteering with us?

Please read our Frequently Asked Questions to find out more…

Why volunteer in a Citizens Advice Bureau?


There are lots of reasons why you might want to volunteer in your local bureau:

  • It’s a really stimulating place to volunteer, with lots of different things to do
  • You can help in a way that suits the time you can spare and the skills you can offer
  • You can learn new skills and improve your confidence
  • Our comprehensive bureau training and supervision programmes mean you’ll get lots of support along the way
  • Lots of people who have been Citizens Advice Bureau volunteers move on to paid work or further education
  • You’ll get a buzz from helping yourself and those around you
  • You’ll meet new and interesting people
  • If you’re looking for a job, working in a bureau won’t affect your benefits

What kind of work do Volunteers do?


At Dumfries & Galloway Citizens Advice Service (DAGCAS), we have volunteering opportunities for advice giving roles as Generalist Advisers as well as non-advisory volunteer roles.

Generalist Advisers

Generalist Advisers help provide effective and efficient advice to members of the public, working within the aims, principles and policies of Dumfries & Galloway Citizens Advice Service (DAGCAS). The Generalist Adviser Training Programme (ATP) is a formal training programme that all Generalist Advisers must undergo and covers the main topic areas dealt with by advisers such as benefits, money advice, housing, employment, relationships and immigration.

What experience and skills are necessary?


All our volunteer advisers will undergo our FREE Generalist Adviser Training Program (ATP).

No particular qualification or experience is necessary to train as an Adviser, however you do need to:

  • Be a good listener, open minded, and able to work with clients to achieve results.
  • Enjoy helping people and be approachable & friendly.Be able to read and understand sometimes complex information in order to explain it to others.
  • Work as a team member
  • Have basic arithmetic skills
  • Support equal opportunities
  • Basic computer skills and the willingness to learn
  • Commit yourself to a minimum of two sessions each week.
What sort of training is involved?

The Generalist Adviser Training Programme (ATP) is a formal training programme which covers the main topic areas dealt with by advisers such as benefits, money advice, housing, employment, relationships and immigration. This robust ATP training runs for approximately 8-12 weeks, and can usually be done in one or two session per week. As well as one to one and group based training, the programme includes additional e-learning modules. It’s a very flexible training programme which includes lots of different ways of learning.

During your training the ATP knowledge is put into context and given practical use in the form of shadowing with an experience adviser and this is done at one of the local bureaux and gives a great opportunity to get a real flavour of what it’s like to be an adviser.

It can take from 7 – 10 months to complete the training programme at the end of which you can become a “Generalist Adviser”. The training does not stop there however as all volunteers continue to build on their knowledge with one to one training, group training and further e-learning.

To apply please complete the electronic form below

Volunteer Adviser Role Description
Volunteer Application Form

Volunteer With Us Contact Volunteer Development Office 0300 303 4321

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